GK
Gerhard K
1 reviews | Active since Feb 2018
27 Dec 2019, 09:29
Disgusting FNB Credit Card ***** Service
I have been with FNB for more then 10 years and the first time I need their help, they give me the worst service ever! even worse then Telkom.
On the 4th of December I was a victim of a shoulder surfing / credit card snatching incident and the black guy stole R5000 from my bank account. I immediately reported my credit card ****** with FNB and since then I have received absolutely no feedback and every time I phoned they promised I will get feedback by close of business. The case number I was given is ***. I am seriously considering moving to another bank and do not recommend ever using FNB again. DISGUSTING service and turnaround times.
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Replies (2)GK
Gerhard K's updateReviewer Update
27 Dec 2019, 11:59FNB Credit Card ***** is absolutely useless, not only did it take more then 20 days. I got my reply today and they are declining to pay me back because the original pin was used. I was a victim of shoulder surfing and my card was snatched away from me before I had a chance to do anything. I believe this is not fair at all and a few of my work colleagues had the same thing happen to them and they had their money refunded. I believe no effort was put into my case and FNB just willy nilly decided nothing will be done and I am to blame.
I will now have to move to another bank because this is absolutely disgusting. I will never recommend FNB to anyone ever again.
I will now have to move to another bank because this is absolutely disgusting. I will never recommend FNB to anyone ever again.
GK
Gerhard K's update27 Dec 2019, 11:59
Reviewer Update
FNB Credit Card ***** is absolutely useless, not only did it take more then 20 days. I got my reply today and they are declining to pay me back because the original pin was used. I was a victim of shoulder surfing and my card was snatched away from me before I had a chance to do anything. I believe this is not fair at all and a few of my work colleagues had the same thing happen to them and they had their money refunded. I believe no effort was put into my case and FNB just willy nilly decided nothing will be done and I am to blame.
I will now have to move to another bank because this is absolutely disgusting. I will never recommend FNB to anyone ever again.
I will now have to move to another bank because this is absolutely disgusting. I will never recommend FNB to anyone ever again.
GK
Gerhard K's updateReviewer Update
06 Jan 2020, 14:29No one from FNB has bothered to phone me back to let me know if I will get my money back or not.
GK
Gerhard K's update06 Jan 2020, 14:29
Reviewer Update
No one from FNB has bothered to phone me back to let me know if I will get my money back or not.