Disgusting customer service when you require help!

FNB has provided the worst kind of service every single time that I have tried to get ahold of them ,I have a burst geyser and I needed to contact my insurance ,since I have my bond with FNB I needed to find out who they would have insured my home with ...when I call them their lines are always bad ,they keep you waiting for minutes to hours ,and keep passing you from 1 department to the next and every department they send you to says it's the wrong department! I have been extremely stressed out about this situation because my issue is not resolved and I'm not sure if FNB has insured my home ...for a bank as big as FNB you would assume they would have better customer service and care for the customers when they need assistance ..I'm always told I will be called back by the short term insurance depart till date I have not yet recieved that call !! It's been 2 months that I keep calling FNB trying to get ahold of someone helpful! I really regret ever switching to FNB !!