kS
kim S
1 reviews | Active since Feb 2014
28 May 2024, 11:16
Disgusting customer service what's the point of getting a reference with no response
Thanks, FNB, I am trying to resolve my aunt's estate and have been making payments from her estate late banking account to the relevant beneficiaries. I have been trying to get information from FNB regarding a payment that one of the beneficiaries has still not received. They escalated to the missed premium team over 2/3 weeks ago and to date, I have still not received any response. I cannot just go and make a second payment to the beneficiary. Can someone get back to me and confirm where the payment is.
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Replies (2)kS
kim S's updateReviewer Update
07 Jun 2024, 11:09Good day,
Can we please confirm when I will receive feedback
Can we please confirm when I will receive feedback
kS
kim S's update07 Jun 2024, 11:09
Reviewer Update
Good day,
Can we please confirm when I will receive feedback
Can we please confirm when I will receive feedback
kS
kim S's updateReviewer Update
10 Jun 2024, 12:28This matter was escalated again on the 3rd of June 2024 and still no feedback. I assume I will not be getting any feedback from you anytime soon. What's the waiting period, 12 months for a response?
I need to understand where the payment is. Was it successfully sent as the recipient has not received anything? Can anybody help me? This was logged in May, I called and followed up with secure chat, and still no feedback. The famous one-line answer is we have escalated.
How many times do I have to escalate before I get a response?
I need to understand where the payment is. Was it successfully sent as the recipient has not received anything? Can anybody help me? This was logged in May, I called and followed up with secure chat, and still no feedback. The famous one-line answer is we have escalated.
How many times do I have to escalate before I get a response?
kS
kim S's update10 Jun 2024, 12:28
Reviewer Update
This matter was escalated again on the 3rd of June 2024 and still no feedback. I assume I will not be getting any feedback from you anytime soon. What's the waiting period, 12 months for a response?
I need to understand where the payment is. Was it successfully sent as the recipient has not received anything? Can anybody help me? This was logged in May, I called and followed up with secure chat, and still no feedback. The famous one-line answer is we have escalated.
How many times do I have to escalate before I get a response?
I need to understand where the payment is. Was it successfully sent as the recipient has not received anything? Can anybody help me? This was logged in May, I called and followed up with secure chat, and still no feedback. The famous one-line answer is we have escalated.
How many times do I have to escalate before I get a response?