Disgusting customer service from "How can we help you?"

<p>I'm very disappointed with FNB, the worst customer experience I've had with a bank. App**** for an overdraft on the 13th Oct, got approved and "loaded" into my account. however it doesn't reflect on my profile, called in and was told to go into a branch and there was told they can't help me, have to call in again. Called in again and got sent from pilllar to post up until now still haven't recieved any help from the "how can we help you". Made another call today around 12pm and got hanged up, might be better to move to another bank if this is what I have to deal with.</p>