Disgusting customer service from FNB PayPal

Fnb continues to be the most useless bank ever with *********** consultants who don’t give a **** or whatsoever. I called in today wanting my to delink my PayPal account from my fnb account because I am scared of *****. The consultant told me he can’t delink the account because it’s not on what what status. Mind you this status is for a transaction that happened at the beginning of Oct. He then proceeded to say the status was supposed to be changed on the 12th but he doesn’t know why it was not done he has escalated it but essentially he can’t close delink my account. Whether I have concerns as a customer, get ****med or whatsoever it’s not his problem. Disgusting service . So FNB doesn’t close of transactions internally and customers can’t close delink of whatever???? And still nobody cares