Disgusting Customer Service from FNB

I actually cannot believe how shocking FNBs customer service is when their motto is "How can we help you!" I have been fighting to get MY money back since the 23/10/2020 due to FNB double debiting my account *******ly, with no consent or warning BEFORE the debit date as a result of an arrears WHICH IS THEIR FAULT!!! I have phoned, I have emailed, I have phoned into complaints, I have phoned into collections, personal loans, the list goes on AND STILL NO ONE CAN HELP ME!!! How disgusting at a time like this when Covid has affected so many financially FNB couldn't give two toffies as long as they are still profiting each month ....what kind of Ubuntu is that ? If no one calls me to sort this out once and for all I will lay a charge of ***** against FNB, and each individual person I have spoken to over the last 2 and a half weeks because clearly no one cares to assist me accordingly. Absolutely disgusted - I will never recommend FNB and I cannot wait to close this account because I am so done with such incompetency and negligence .