1 reviews | Active since Jul 2018
Disgusting Customer Service from FNB
This year has been horrible for me with FNB, customer service sucks big time I'm sent from pillar to post with my queries, all I get is emails to say they received my query with a ref number and that's it no more direction or process of where my query actually is. I've been chatting via secure chat and email but with no luck, their service is absolutely ****ty customer service to say the least, they've told me on many occasions to go into the bank to resolve my issue, which I do and then I'm told at the bank itself to chat to bankers on secure chat, HONESTLY!!!
I'm fuming and not sure who to speak to any longer and no one at FNB is helpful.
I've tried calling, only to have them put me through to 5 different departments before a consultant tries to help but fails miserably.
Has anyone else been treated this way? Please do share... I'm disgusted by this putrid service from FNB consultants.
Nothing has been resolved, why do I pay insurance over the years to not get my things paid off as someone that was just retrenched, is this how you con people?
Pay exorbitant fees so we can't help you is actually what's going on with me.
Your logo "how can we help you" should be changed to "how we can't help you", your service, your rates, your customer service utter BULL **** to say the least.
Why should I, as the customer run after my queries month after month, since June 2020?
I don't think my query is going to be fixed, I've made peace with that, taking the bank on to the consumer act is draining to say the least.
I'm in a better space since my retrenchment, I'll have to go into arrears as I don't have an income.
I should've left my account as is and not give you guys any indication of my retrenchment and just go into arrears.
Too bad I'm such a great citizen with a ****py bank.
All the best to your ****ty service given to the rest of SA. ✌????
Nothing has been resolved, why do I pay insurance over the years to not get my things paid off as someone that was just retrenched, is this how you con people?
Pay exorbitant fees so we can't help you is actually what's going on with me.
Your logo "how can we help you" should be changed to "how we can't help you", your service, your rates, your customer service utter BULL **** to say the least.
Why should I, as the customer run after my queries month after month, since June 2020?
I don't think my query is going to be fixed, I've made peace with that, taking the bank on to the consumer act is draining to say the least.
I'm in a better space since my retrenchment, I'll have to go into arrears as I don't have an income.
I should've left my account as is and not give you guys any indication of my retrenchment and just go into arrears.
Too bad I'm such a great citizen with a ****py bank.
All the best to your ****ty service given to the rest of SA. ✌????