Disgusting customer service ! Clueless bunch of agents!

I transferred money via PayShap on the FNB app. More than a week later, the recipient still has not received funds while funds literally left my account . Chat with more than 10 agents who kept on transferring me to different departments because they’re all clueless. Got on a call, same thing happened, no one seemed to know what they were doing, everyone just keeps transferring to the next random department . Decided to go to their Fourways Mall branch , where they told me to basically make the same call I had done by myself , agent on phone was dismissive and kept telling me they see the transaction but cannot see it on my payment history. My question to her was “okay, but you dann can also see that money LEFT my account , so how are you going to fix this ?” Tells me there will be an investigation and I need to wait an additional 7 days for feedback. That’s now going to be 3 weeks , if what was supposed to be an immediate transfer .