Disgusting customer service

Someone used my online banking details for shopping online in Belgium and I immediately reported the transaction to FNB's ***** department and a case was opened. After multiple attempts to get feedback from FNB, I was told yesterday that my case was finalized and rejected by the ***** department since the investigations revealed that I actively participated in the transaction. I am so very much disappointed with how my case was handled. It is not the first time I am de*****ed and it is not my fault that either FNB employees or hackers have access to our profiles and misuse the information to their own advantage. I want my money and am leaving FNB. They are so *********** and do not have their client's interests at heart. It is all about business to them.