Disgusting Customer Service!! Awful Bank!

FNB seriously has the worst customer service I have ever experienced. I have called their customer service line multiple times just to get cut off, I have tried using the secure chat on the app just to receive multiple messages that the banker has left the chat and that I'm in the queue again to chat to a new banker. I have requested multiple times for an agent to call me back regarding my issue but I have NOT received a call in two weeks. My debit card expired and without giving me a call to ask if I would like to pick up the card at a branch or get it delivered to my house, FNB auto-generated a new card at a branch where I do NOT live. The solution they provided me with is that I need to cancel the card at the branch and order a new card but they are going to charge me for the new card, I am not going to pay for a mistake made by the bank. Now I can't get anyone to reverse that deduction for the new card from my account because I can't get a hold of anyone at FNB! FNB you are fast becoming the worst bank in South Africa with no customer service and very high rates and tarrifs.