Disgusting customer service at FNB

Actually FNB deserves a 0 rating in my personal opinion. I've been a client for many years and it's disappointing to note that they do not refund your money if it's been double debited or an error in the account number. They do not record international funds received properly. Only when you call and bring it to attention then the funds reflect and slotted in somewhere on your statement to say well your money is accounted for. The most recent problem I'm currently experiencing with them is that funds from my international bank account have not yet been received although the transaction was made on the 12 July 2022. Today is the 24July 2022. Usually takes between 3 and 5 working days for clearance Despite me making several calls to the Bank all I get is someone telling me they are unable to assist or that there's no reflection of deposits into my account on that date yet the bank I deal with internationally has proof of payment made to FNB.. The consultants I've spoken to are plain down rude an unhelpful. They either don't know what you talking about and end the call or transfer you to the wrong department or put you on hold. I'm still waiting for someone to contact me or some response as promised last week by the consultant I spoke to.