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Priyanka N

1 reviews | Active since Jul 2020

26 Sept 2023, 09:11

Disgusting customer service and attention to clients from FNB

This bank is robbing me with my home loan repayments. I initially went with them because they offered me a good rate. Now that the interest rate has gone up, they capped the repayments around 11% but I'm still paying more than that and I have app**** for a loan term review that they have not even contacted me back on or even acknowledged receipt. I see that they do not even reply to the reviews on Hello Peter. The customer service is so disgustingly poor and the agents on the FNB chat have a rude tone. I am so ready to move my bond to another bank if this one does not help me because I am tired of the terrible service. I don't even think they will get back to me. Definitely not recommending this bank to anyone.

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Priyanka N's update27 Sept 2023, 14:52
Reviewer Update
It is extremely concerning how many complaints for this bank have been logged in the span of only a day. This just proves the customer service is trash. I still have not received any financial relief from home loan review request. This bank just basically told me that they can't help and that's it. I sent another communication to request other assistance and to answer a query I had and no reply as yet. I hope FNB does not think they can brush me and my request under the rug. I want my home loan request reviewed and I will continue to report this issue on this platform until it is.