Disgusting customer service

I have started solar application process for over a month now, and I still have to beg for funds to be paid to service provider.I have waited for over 7days for progress funds and I still have to submit the form for final payment. This treatment has really left a bad taste in my mouth with regards to FNB. I demand that the funds be transferred into my account before end of today to pay the service provider, I will send the proof of payment if it gets to that.I am tired of not being taken seriously, I am a paying customer.