Disgusting customer service

I logged a complaint about money fnb took as my debit orders did not go through. Was not my fault but fnb blames the customers not themselves as always. I havent heard any feedback but get a email today to say im sure i was satisfied with the results of my complaint. WHAT RESULTS. YOU GUYS HAVE NOT SOLVED ANYTHING. HOW CAN I BE SATISFIED IF NOTHING HAS BEEN DONE OR IF NO ONE CONTACTS ME. PATHETIC SERVICE. LIKE I SAID I WILL TAKE MY BUSINESS ELSEWHERE. WE HAVE BEEN LOYAL CUSTOMERS BUT FNB DOES NOT APPRECIATE THAT