Disgusting Customer Service!

I have been a FNB client for 16 years and we even moved our business account to FNB due to their great service and products. My personal account was frozen yesterday due to FICA regulations, with no prior warning or even an effort from FNB to contact me personally to inform me that they may need additional / new information from me. Legally you are only allowed to freeze an account after an instruction by the court or in the event of death ... neither one of these apply to me!<br> I am happy to comply with any FICA requirements, but expect a reasonable timeline in which to do so. I do not have access to internet banking and cannot use any of my bank cards today.<br> I find it interesting that FNB can phone me on a regular basis to try and push their new products and policies, but cannot do the same to request that I update my information? I cannot get to a branch soon, what I am supposed to do without access to MY MONEY?? <br> If I have to go through the inconvenience of FICA all over again, I might as well do this with another bank and move all of my accounts.