disgusting customer service

i cannot believe this bank they! phoned me and offered me a gold cheque account which i got a message on the 03 october saying congrats your account is now open, my salary has now gone into this account i was in the alberton branch on thursday waited more than half an hour for service just to set the pin etc on the account! Only to find out yesterday no I cant even use or draw money from this account now because they supposedly never received my F I C A documents I have now been told i have to wait between 48 and 72 hours for them to decide if they will come back and tell me if these documents are accepted or NOT ! I will close this account down and move to a bank that gives service!! I cannot buy food or any thing or use this account