Disgusting customer service!

19/08/2018 I was ****** of my wallet in Mexico. I stopped all cards and got ahold of FNB for replacement cards. Made it clear, Credit card as well as Cheque card needed to be replaced and sent to me in America.

After constant emailing, worked out that only my cheque card had been ordered, I requested that the credit card is ordered (again), and both be sent together. Then had to Fill in the new form for this, accepted the fees (AGAIN) and I have been begging for these cards since the 24th August 2018.

Then it gets even better (worse) I am unable to transfer funds all of a sudden from my credit card account to another account so I have some funds Internationally, so I email Nkululeko Shushu (the "banker" I was dealing with) NOTHING has been done about this whatsoever, I am STILL unable to send the amounts even after stating that it was URGENTLY needing to be sorted out!!!

I have gone back and forth with emails between Nkululeko Shushu, then on Friday, I get an email from a Dorothy Langa, whom I respond to, and hear nothing back. (Like the rest of the service I am now receiving).

I am in a foreign country, I am flying out soon, and I NEED THIS **** SORTED OUT NOW! I begged EVERYONE that I have emails for again yesterday, with again ZERO response. I need this sorted out immediately.

My husband's credit card was taken too, and he received his credit card at the American address within a week! None of this ****.