Disgusting customer service!

Disgusting customer service!!

I have been in contact with various app agents and call centre agents from 14:00 today regarding threatening emails from FNB around the FICA process.

The more I explain that I went into a branch to verify my details the more I get transferred and eventually cut off.

One person says nothing is outstanding on their side, the next says there is details outstanding. It seems no one knows what is going on and I am becoming very frustrated. Not only did I spent 1-2 hours at the branch to do the FICA process now I am dealing with incompetency.

FICA support literally does not answer their calls when you try to get through to them to sort the issue out. Agents then cut the call when FICA does not answer.

I am disgusted by your level of service.