Disgusting Customer Service

<p>I recently found out that my FNB gold cheque card has a tap and go service. I was not notified about this service by FNB when i received my new card. I find this service really dangerous and anyone can use my card at a tab and go pay point (this does not require a pin). I phoned FNB and was sent through to every possible department they have and nobody could explain the pros and cons of this service. I spoke to a guy named Gerard who put the phone down while I was speaking to him. FNB has no patients with their customers. Offers services we don't want. Can't even explain it to me. Finally telling me they don't offer the tap and go service when I have the icon on my card and a shop used this method of payment twice right infront of me. I think the FNB staff should be more educated and then will be able to help their customers. During this ordeal I had the phone put down in my ear 3 times by an FNB agent and had to phone back (all this in 30min). Disgusting service from FNB. Not friendly. No help. They all confused and don't know what's happening. Thinking of changing my bank as i have endless problems with FNB.</p>