Hellopeter
Share Your Experience
NG
Nikki G

1 reviews | Active since Oct 2015

22 Mar 2018, 14:54

DISGUSTING CUSTOMER CARE

I sent a complaint via email on the 13th March and all I have gotten since then is a email with a Ref number....... I have sent follow up emails and I have had no contact (email, phone call, message NOTHING!!!!!!) DISGUSTING SERVICE. I WANT MY COMPLAINT TO BE INVESTIGATED AND I WANT AN ANSWER!!!!!!!!!!!! you can not reverse a debit due to "no funds" and then charge me an unpaid fee and then the debit goes off successful on the same day!!!! as per my statement I receive from FNB, there were more than enough funds available for my debit order!!! So I have "NO" funds but you take the unpaid fee and my debit goes through??????????????? WHAT IS GOING ON!!!!!!!!!!!!!?????????????

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Mar 2018, 15:08
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

NG
Nikki G's update22 Mar 2018, 16:08
Reviewer Update
As advised in email sent last week, I can only take calls before 8 or after 16:30 - I have just received a missed call advising to call back - I WILL NOT CALL BACK - you can call me at times given or email me a response to my complaint which seems to hard to do!!!! I want this matter resolved ASAP!!!!!!
NG
Nikki G's update23 Mar 2018, 09:52
Reviewer Update
STILL WAITING FOR COMMUNICATION - I WANT ANSWERS TO MY COMPLAINT AS YOU ARE MAKING MY CREDIT LOOK BAD AND TAKING MONEY AWAY FROM ME!!!!!!
NG
Nikki G's update04 Apr 2018, 12:52
Reviewer Update
I have received an email from David regarding my complaint, I have emailed back and have had no response. The statement you submit monthly contradicts what you are advising regarding my debit. I have also advised that I can not take calls from 8-4:30 and yet I will receive calls during office hours advising me to call back???? is that not stupid and looking to just miss me to avoid resolving my query????
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2018, 13:30
Official

Good Day

Thank you for the feedback.

We have escalated this matter and feedback will be provided soon.

Apologies for the frustration caused.

Kind regards,

Client Experience Team

Email address: ***

Tel number: ***