Disgusting conduct by FNB's Collection Agents

Today alone, I wasted more than 120 mins of my airtime calling FNB, trying to get a problem on my account rectified, with agents putting me through from one wrong department to the next (to be exact, my call was transferred 14 different times, with me having to re-enter my ID no. and go through a verification process with every single transfer).

I then went into my FNB branch, where the Manager (a very kind, helpful and apologetic lady) spent another hour trying her absolute best to have the issue resolved. But she also wasn't able to, as the problem lies with their collections agents, known as Blake & Associates.

This is absolute nonsense, as my account is now on hold due to an issue on THEIR side and I can not access a cent of MY OWN money until they decide to lift the hold.

I have been a loyal client of FNB for almost 20 years but I am disgusted with the dirt poor service that I received today and am just one phonecall away from closing my account and cutting all ties with them. They have NO RIGHT to prevent me from accessing my money when the fault is on their side!!!!