Disgusting client service

I wanted to book an urgent flight on my FNB app however it wasn't allowing me to do so. I than spoke to a 24/7banker on the FNB app chat Nompumelelo Khulu. The service I received from her was really shucking and disgusting I than requested for her to send my details to a manager Shimane Diseko, which she said they don't make phone to call clients.

Mike Vacy-Lyle and Jacques Celliers you customer service in the business banking space needs some serious work, alternatively you need to remove the function of the 24/7 business banking desk because consultant like Nompumelelo Khulu don't know how to deal with clients at all.