Disgusting Chat Customer service

Disgusting customer service from FNB.

Been trying to increase my credit card limit since last week, bear in mind you have to do it yourself, no one will assist.

I did it twice and didnt get the mandate on the app as advised, so I contacted them via chat.

2 houra later Nompilo | Credit Card answered, telling me I must do the same thing I already did, then gave me one word answers, when I confronted Nompilo she ended the chat.

Disgusting, when I tried to fill in the online complaints form the submit buttons disappeared twice.

This is not the service I expect from a bank, nevermind a person whose job it is to type chat messages all day.