jN
jaime N
1 reviews | Active since Jul 2012
06 Mar 2019, 16:30
Disgusting card deivery policies
I would like to complain about your disgusting delivery policies regarding receiving new cards.
I work 500 meters away from your fores**** branch but I must pay R100 to deliver it to your own bank!?
I start work at 10am which is VERY inconvenient for your courier company as they deliver any time between 8 and 4.
Seeing as you make us pay to have it delivered to a branch or to my office at a specific time, I am left with NO CHOICE but to pay. This is disgusting and I highly dislike my card being held for ransom!
As far as I am aware, no other bank does this and I might consider switching over to another bank even though I have been a loyal customer for 17 years.
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Replies (1)
FNB (First National Bank)'s replyOfficial
07 Mar 2019, 08:44Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply07 Mar 2019, 08:44
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)