Disgusting call From Noxolo in credit card division

I am not even sue if greeting you is required here given the disgusting contact I got from your agent Noxolo yesterday 1. First of all you people debit my account on the wrong date of the month, who authorised debit order for the 24th? 2. You tell me it is my responsibility to pay my credit card, when did you ever debit my account and not find fund on the correct day of the month?

This woman Noxolo tells me its debit order division at fault and tells me she will investigate, was this woman Noxolo not supposed to have investigated before wasting my time with the call and to tell me my credit card is my responsibility. The manner in which you train your people is disgusting. I want to know if your useless team will debit my account to pay that credit card or not.

I held yesterday to speak to Noxolo’s manager/ Supervisor until I got disconnected. Can the manager or Supervisor of that disgusting agent call me. Its in my right to ask questions and I expect to professional responds, I am not expecting your agent to respond to me with emotions