DISGUSTING BEHAVIOUR

After several attempts and efforts to make contact with FNB over an unauthorised debit taken from my account on behalf of FNB, I received a call from Shenayleigh and email with total hogwash info. Since than I have had no satisfaction in trying to contact Shenayleigh again as I stated that the info on the email was incorrect. its from disputing a debit order to now correcting info. WHO IS ACTUALLY GOING TO DO THEIR JOB AND ASSIST ME ???? The email sent to me does not even have a direct contact line or direct email to Shenayleigh - so once again you sit in the waiting que. please don't stress FNB as its perfectly ok that my family may have to go without food this month as you guys helped yourself to my money and now refuse to correct it.