Disgusting behavior from one of SA'S biggest banks!!!

Words cannot describe how disgusted I am with FNB Bank. I wrote a review on Hellopeter a while back about how they closed my children's accounts with money in the accounts. We have now put in dormant claims and FNB is completely refusing to communicate with us on these claims. I am astounded! How on earth, in this day and age does a major corporation like a big bank refuse to provide feedback? They had initially promised to pay my money back and after weeks of not paying it back they said the money was claimed in the Free State???! Firstly, the money cannot be claimed by anyone other than myself, and I most certainly did not claim it - if I did why on earth would I be on HELLO PETER in a complete tizz. They have handled me appallingly, truly, I am shocked and disgusted beyond words. They have ****** my money, not paid claims, and on top of it all they are shutting me out and not offering me any form of explanation as to how someone mysteriously claimed my money from them at some bank in the Free State. I myself have 4 accounts with them, in addition my husband runs his business account with them and its quite a nice size account...and they are refusing to pay back our money? Are they risking losing 5 accounts because they've taken a few thousand and now don't want to pay it back? If I don't get feedback AND my money back soon we will close all these accounts and I promise you, I will find any means possible to take this further.