Disgusting behavior from Consultant Siya Conco

I spoke with "Siya Conco" from personal loans and was seeking advice or assistance regarding payment arrangements on my loan account as this will be my first time not being able to make a payment . The service I received was so disgusting . He was so unbothered and ****y and didnt explain or give any solution or way forward. I worked for FNB for the past few years and this is not the type of mannerisms that is drilled into us when assisting customers . His attitude was appalling and didnt apologise when I expressed how uncomfortable and disappointed I am . Please look into this , for a reputable bank your customer service is so putrid , this is not the first time I experience something like this . Your consultants lack empathy and professionalism . Do better .