MB
Muhammad B
1 reviews | Active since Dec 2010
26 Feb 2024, 11:37
Disgusting behavior - freezing of account with no prior communication
FNB decides to freeze my business account without a single notice! They claim to have sent an email to me 5 days ago regarding FICA, but cannot provide any other details about the email. I never received any comms from FNB! They put me on hold for more than 30mins for the FICA department. I sit with a frozen account with no prior communication. Disgusting from FNB!
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Muhammad B's updateReviewer Update
26 Feb 2024, 12:35Thank you
I am changing my rating to 3 stars as the call center agent was extremely helpful and resolved the matter, even though i had to be on hold for over an hour before I got assistance. The issue I have is that I was never notified of the fica requirement in advance, before the account was frozen
I am changing my rating to 3 stars as the call center agent was extremely helpful and resolved the matter, even though i had to be on hold for over an hour before I got assistance. The issue I have is that I was never notified of the fica requirement in advance, before the account was frozen
MB
Muhammad B's update26 Feb 2024, 12:35
Reviewer Update
Thank you
I am changing my rating to 3 stars as the call center agent was extremely helpful and resolved the matter, even though i had to be on hold for over an hour before I got assistance. The issue I have is that I was never notified of the fica requirement in advance, before the account was frozen
I am changing my rating to 3 stars as the call center agent was extremely helpful and resolved the matter, even though i had to be on hold for over an hour before I got assistance. The issue I have is that I was never notified of the fica requirement in advance, before the account was frozen