Disgusting banking service
Omg after getting the banking ombudsman services involved the loan that I owed r30 383.33 on since 2017 was laying dormant and affected my credit record. Finally May of this year with the efficient professional and speedy assistance the loan has been closed and debt written off. However more than 14days have gone by and according to the banking Ombudsman FNB should’ve sent all necessary info to credit bureaus to update the records meaning that the account is paid up and closed. But now I c that the account is still open showing a lesser amount owing. This is totally unacceptable. The paid up letter has been sent to Experian however it’s not my job to make sure that the info was sent. With this account still showing active and a balance owing it’s still affecting my credit and this is now appalling, disgusting and truly unacceptable. I request that this account be closed ASAP as stated on the pd up letter and as confirmation was stipulated by the banking ombudsman. This bank should close, nothing bout its services are amazing and customer service even worse when you call the call center.
Good day Miss Trisze S Lewis,
Thank you for bringing the matter to our attention.
We have tried to get hold of you on *** to no avail.
The matter has been escalated again to the relevant department to assist with updating your credit bureaus report.
We apologise for the delayed response and any inconvenience this may have caused.
Should you require any further information, please do not hesitate to contact us again.
The above is a reply email which angered me even more, to the degree that I cannot express in dam words because it’s like speaking to a dam brick wall.....
once again they’ll escalate and send the info to escalate my first concern which was the reason for my review, to the credit bureaus and in the meantime my credit score is not a true reflection with the loan still showing I owe r14000 odd and active instead of closed and owing r0.
Pathetic attempt. I do not care who contacts me next but dam better get someone before I escalate the matter to the Ombudsman once again. If the bank doesn’t even show respect to the Ombudsman for Banking Services findings report, that clearly shows blatant disrespect to a normal ex customer.
Guys, please take your money out of FNB, do not believe them when they give you promises they will surely come up with multiple excuses for your issues you may be experiencing.
Angry, highly upset, steaming mad ex customer
Good day Miss Trisze S Lewis,
Thank you for bringing the matter to our attention.
We have tried to get hold of you on *** to no avail.
The matter has been escalated again to the relevant department to assist with updating your credit bureaus report.
We apologise for the delayed response and any inconvenience this may have caused.
Should you require any further information, please do not hesitate to contact us again.
The above is a reply email which angered me even more, to the degree that I cannot express in dam words because it’s like speaking to a dam brick wall.....
once again they’ll escalate and send the info to escalate my first concern which was the reason for my review, to the credit bureaus and in the meantime my credit score is not a true reflection with the loan still showing I owe r14000 odd and active instead of closed and owing r0.
Pathetic attempt. I do not care who contacts me next but dam better get someone before I escalate the matter to the Ombudsman once again. If the bank doesn’t even show respect to the Ombudsman for Banking Services findings report, that clearly shows blatant disrespect to a normal ex customer.
Guys, please take your money out of FNB, do not believe them when they give you promises they will surely come up with multiple excuses for your issues you may be experiencing.
Angry, highly upset, steaming mad ex customer