Disgusting Attitude from Manager and Staff after the ATM swallowed my ILL mother's money

My mother, who has diabetes, high blood pressure and arthritis has been kept waiting at FNB Dube for over 3 hours trying to sort out the problem she experienced when the ATM swallowed her money. The bank manager Carol, went to lunch for over an hour and Sithembiso was rude to my mother to my mother and told her that there is nothing they can do till 4 pm when the ATM will be open. My mother contacted me and I tried to speak to Sithembiso who had the most disgusting attitude towards both myself and my mother. When I asked my mother to find the bank manager, she was told that the manager was on lunch and I eventually had to call head office as my mother was being told how irrational she was.

Only after escalating the matter at head office did Carol come back to the bank.

I am shocked that Carol, tried to call me and tell me that she will only be able to assist my mother tomorrow. She proceeded to tell me that she doesn't care that I called head office because there is nothing she can do.

I will officially be closing ALL my FNB accounts today. I had no idea this is the kind of atrocious service I would receive from the bank I have been trusting with my money !!!!

I am disappointed and thoroughly disgusted by their service.