1 reviews | Active since Apr 2014
Disgusting Attitude.
Been trying to contact credit card collections regarding an issue with my credit card. They told me they can't help and I need to phone Private clients credit card. I did that and I was told they too cannot help and I should call collections again. <br> After being pushed from pillar to post I contacted my Private Banker who in turn got in contact with Private clients credit card (I presume) and set up a conference call to allow me to speak to the credit card consultant whilst she could listen in.<br> I explained to the consultant about the previous day's issues and she was very rude. My private banker tried to explain things to her further and she was extremely rude to my private banker as well. I then informed them that I would not continue with the call and she should find another consultant. <br> <br> There is another issue here as well which I would like to escalate but prefer not to detail on a public platform.<br> <br> Just because I have had a few months of financial difficulties due to cash flow it does not give anyone the right to speak to me like a second class citizen or dirt under their shoe.<br> If you want your clients to remember you in the good times, you need to treat them well.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 896050.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 896050.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
