LJ
LIREEZ J

1 reviews | Active since Aug 2015

28 Aug 2015, 08:37

DISGUSTING ATTITUDE

To whom it may concern<br> <br> I have been with FNB for a very long time, and lately the attitude of each and every consultant i find extremely uncouth and the above mentioned lady who happens to be in the Complaints department has an attitude that is even worse.<br> <br> What disgusts me is that these people show a blatant disregard to customers and they clearly do understand the manner that a client should be dealt with. What terrifies me more about this is how many of the people who call in and do not actually understand their rights are being treated in this manner.<br> <br> I think FNB should look at their customer service team and the efforts that goes in it to help their clients.<br> <br> I am really disgusted by these attitudes.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Aug 2015, 13:41
Official
Hello LPJ,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Please refer to the email I have sent to you regarding the matter.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)