DISGUSTING ASSISTANCE FROM FNB ***** DEPARTMENT

I am ABSOLUTELT DISGUSTED WITH THE ***** DEPARTMENT. I have lodgged a ***** complaint reserved for purchase transcation on 17 August 2024 and recieved a valid case number. I phoned the following week , in which they had informed me that an invesitgator will be in touch with me within 30 days as they are still investigating. On 27 August the money was taken OUT OF MY ACCOUNT. I phoned the ***** department yet again and they said they are still investigating and an investigator will reach out to me. Today 20 September 2024 - i have called the ***** department, WAS HUNG UP ON 3 TIMES. And now they are saying they can not assist due to the case expiring. NOT ONE SINGLE INVESTIGATOR HAS CONTACTED ME REGARDING THE MATTER. I AM ABSOLUTELY DIGUSTED WITH FNB SERVICE PROVIDERS.