Disgusting! Appalling! Absolutely Revolving FNB PRIVATE BANKING SERVICE

Disgusting! Appalling! Service. I just got a phone call from Mall@ Reds branch. They're updating me on the changes that I made in the branch in January. I updated my surname as per the compliance requirements in January,but my surname will be changed in June. So, it takes almost six months to change a surname at FNB. That's even longer than getting a new identity document at home or a driver's license. This is ridiculous. Is this the new FNB service charter. I'm losing business opportunity because of their poor customer service.