Disgusting Apathetic Customer Service

I took out an FNB consolidation loan and accidentally selected my ABSA vehicle finance account as one to be settled. Realizing my mistake I contacted FNB. I was told I would need to contact ABSA to arrange a refund. After 3 weeks of arguing with ABSA they agreed to refund the money but insisted FNB send instruction. I contacted FNB account and was told it was escalated to the correct department.

It has been an entire week and ABSA has not even received instruction yet. They consider the matter closed and cancelled my debit order for the installments.

I have been a client my entire adult life and I am a "private clients" account holder, which costs a pretty penny each month. During business hours I am at work and can't really take phone calls which is why the chat function on the FNB app is so helpful. Today, however I was passed between departments 6 times with no one willing to give a straight answer and seemingly just passing the buck. As a last insult I was then suddenly put back in the chat cue.

I am appaled by this level of so called custome service. If this is the way FNB treats it's lifelong customers and "private client" account holders, I don't wanna know how they treat the rest.