1 reviews | Active since Feb 2010
DISGUSTING AND SHOCKING FROM FNB *******
Absolutely Disgusted at the inability to attend to banking *****. Lodged complaint and ***** at 20:35 on 12/08/2021. When I contact them the following day they know nothing about it, get passed from one consultant to the next - 8 in total - everyone claiming they cannot help. Eventually get told that they would sort it out in 7-10 days, what kind of service is this? My money is taken out of my account without my permission, the worst is that I do not even have that amount of money in my account so I am now in a negative balance - according to FNB it is because I am a "good client". WHAT A USELESS BANK WITH USELESS INDIVIDUALS. I now have a negative balance, no money at all, but they will look into it in the next 7-10 days....when I ask to escalate that matter they all agree - and still waiting for a manager to call back. PLEASE AVOID THIS BANK - GETTING TOO BIG FOR THEMSELVES.
You and your staff simply make empty promises. All you have done is allocate reference numbers, (***FN/ ***) allocate to the "relevant department" but nobody actually DOES anything. You ate well this weekend, I could not buy food - YOU drove around this weekend, I could not put petrol in my car to do so. As I said, an 11yr old child understand that if you have R5000 in the bank and someone wants to use R6000 this is not possible and therefore the bank is at fault and needs to take responsibility. Then you still want to charge me on overdraft WHICH I DO NOT HAVE. What kind of service are you offering? USELESS. I am sure all I will get is another reference number and my 12th referral to another useless agent.
Good luck to all your other clients
You and your staff simply make empty promises. All you have done is allocate reference numbers, (***FN/ ***) allocate to the "relevant department" but nobody actually DOES anything. You ate well this weekend, I could not buy food - YOU drove around this weekend, I could not put petrol in my car to do so. As I said, an 11yr old child understand that if you have R5000 in the bank and someone wants to use R6000 this is not possible and therefore the bank is at fault and needs to take responsibility. Then you still want to charge me on overdraft WHICH I DO NOT HAVE. What kind of service are you offering? USELESS. I am sure all I will get is another reference number and my 12th referral to another useless agent.
Good luck to all your other clients