DISGUSTING and POOR SERVICE RECEIVED FROM FNB HOUSING, DISAPPOINTING TO SAY THE LEAST!!!

I wanted to increase my life cover that is ceded to FNB Housing. I received an email from my financial adviser informing me that I must first inform FNB Housing of the planned changes as the policy now belongs to them. I called FNB Housing the very same day and I was told that my request will be forwarded to the relevant department. On the 16/07/2019, I received an email from Joy Mazibuko requesting for the amendment in writing. On the 18/07/2019 my financial adviser emailed Joy the quotation and there was no resolution on the matter. On the 13/08/2019 another email by the financial adviser was sent to Joy and there was still no resolution. Again another email was sent to Joy on the 04/09/2019 and there is still no resolution. Clear the agents/consultants at FNB don't take the clients request seriously, they don't even understand the seriousness of the request. I'm so disappointed by the pathetic service I received. This is unacceptable