Disgusting and Pathetic service

On Tuesday the 6th of June at around 12h30 my phone stopped working and was continually searching. I went to apple store at Cresta and asked for assistance. The problem was with the network and the phone was fine. I am on FNB Connect and around 16h10/16h15 I went to the FNB branch at the Randburg Square. I made a call to FNB Connect and got the moth pathetic service. Despite the fact that I explained that my phone was off she continued to tell me to go to the app. She finally told me to go to the ATM and get a statement. I eventually asked her to put me through to someone who can assist me. The person that I spoke to gave me a completely different story. She told me that the issue was being attended to by thier technicians. This afternoon around 16h40 I visited the branch and made a call to FNB Connect this time I managed to get the name of the consultant Mbali Sicwebu and the service was pathetic. She was also telling me to go on the app and on numerous occasions I kept telling her that my phone was off. I asked if the issue was resolved and she was clueless As I write this , my phone is still off. This is the only phone that I have. I am a self employed retiree and use this as a business tool. Worst of all today I couldn't even access wi-fi I have no choice but to move from being a private client to being a normal customer. I honestly don't see why I should still keep the status