Disgusting and pathetic non-existent service I received from FNB.

Dear Robyn

Your generic response below to my query says a lot about you as a customer service representative.

You simply could not be bothered and sending me to contact the Municipality which I have done on more than 5 occasions simply to be told they can’t assist me after holding on for more than 30 minutes at a time.

I purchased the electricity via my FNB APP and not via the Municipality and your pathetic responds does not help me.

Calling me a valued client yet I am being treated like I am nothing is very sad indeed.

You clearly have no clue what it means to service a customer. The vouchers keep on rejecting which I am told by the Municipality to contact FNB.