Disgusting and despicable

I lodged a complaint with regard to FNB's disappointing service on 20 May 2020. I received 3 (three) SMS's as well as a telephone call from FNB informing me that my complaints have been assigned to Customer Resolution Centre as well as to FNB Premier and that a consultant will contact me within 24-48 hours. I tried contacting FNB's Resolutions Department 3 times on 29 May 2020. After 2 attempts, when they rudely cut my calls as they picked up their phone, I left a message for someone to return my call. I have still not heard from FNB. FNB needs to refund me due to the fact that:

1. The ********* knew all my details, including my account number and the balance I had at the time of performing the transactions; 2. How was it possible for FNB not to have noticed that another device was used to perform those transactions; 3. I have never done on-line purchases. FGNB can very well verify this. 4. How was it possible for payment to be made on the 4th transaction without an OTP; 4. Finally and most importantly, how was it possible for FNB to have pended payments of all 4 transactions for 8 (eight) days AFTER I had already notified FNB ***** Department of the ********** transactions.

FNB, I am still waiting to hear from you. Your service is appalling, disgusting and despicable!