DISGUSTING AND APPAULING SERVICE , WHAT DO YOU TEACH YOUR CONSULTS?

hi I would like to lay a complaint regarding one of your consultants when I visited your branch they were absolutely rude and patronizing and I am absolutely livid and disappointed with this kind of treatment. I visited the 359 west street branch as I am a cheque acc holder and wanted to fetch my easy account card that I had opened online and when I got there the ticketing consultant Sanele Ngubo was absolutely rude he told me its impossible to open an easy account online and that Im referring to a savings pocket which I showed him the sms and he said I must bring proof of residence other than fnb but the sms says I should bring my ID as an existing client . he told me to revert back online and that Im talking nonsense and refused to let me in, now as an acc holder Im absolutely upset and