Disgusting and appauling service

On the 8th of October 2015 i tried to withdraw a R1000 but the money was not dispensed by the machine however it was debited out of my account. On the 10th of October 2015 i went to query the transaction. DiKOTSI from Carleton Centre branch assisted me and she advised that the reversal would be done in 7 days on the 8th day i went back as the reversal was not done and she advised that she meant 7 weeks. i therefore decided to get assistance from a different branch. I went to Eastgate branch and Sphiwe assisted me however he advised that no reference was loaded on my query hence it was not resolved. Its been 3 weeks and i am still waiting for the refund. i find the service appauling and disgusting as i'm still waiting with no feedback. <br> Please help me as i despirately need the money ASAP!!!