Disgusting

When I went to obtain a credit card, the consultant found that someone else's credit card had been attached to my name. The credit card division told me to sort it out myself even though it was the bank's fault The consultant at the branch assisted me and eventually sorted it out. I then had to make more phone calls to reverse a delivery charge that was not supposed to have been charged again at my expense. I have had a consultant shout at me for not answering my phone when they called me once. I then went into my branch to increase my credit limit and now I see it has been reversed. I now have to go back to the bank again at my expense to find out why.