Disgusting

This is yhr 3rd time my moms insurance has lapsed. FNB has given an option to change your debit order date yet somehow that instruction does not fall through. I changed my debit order date, but still left funds in the account, today I get a message that my insurance has lapsed?? I check my bank balance and there's funds?? Soo why exactly did it lapsed? Because I changed the debit order date? My mom is over 65.. there's no where I will be able to get cover for, that also being said, why should I be punished for their *********** systems?? The last consultant I spoke to advised that although we changed the debit order date there's a mandate that gets send?? Than why implement something if it's not working?? Who is to be held liable? This matter I'm.goig to report to the Ombudsman. I'm not going to loose all my premiums I've paid thus far because of their *********** system and still not have my mom covered as a result.