Disgusting

I was admitted on 6 December to 13 December and because I used a netcare hospital I understood that the claim would be done automatically..which it was not. I complained to FNB due to that and advised that due to my operation I was not able to drive to my doctor, however I was told the case will be closed until I sort out documents with my doctor. Months of this back and forth, last week Wednesday I sent the documents required and I have not received any feedback. I called twice this morning, got through to my case handler Nomthandazo but asked me to stay on the line and hung up after I told her I didn't have enough minutes and should I get cut off, I'd like her to call me back.. I've been waiting for 2 hours for that call. I'm dissapointed with the manner fnb has handled my case, yet I've been loyol to them for over 4 years