disgusting

Useless service from FNB in Northgate. I am newly bereaved and am trying to find out what to do with a business account that I held jointly with my late partner. The Northgate main FNB line doesn't work and I went there last week after managing to find out who deals with my account. At my visit, I was told that Mandwa Kekana would contact me but she has not. Now it seems I have no option but to go there in person again, wait in the queue all over again, and then presumably will have to throw my toys before I am actually helped. The person who saw me said she was logging my visit and would ask Manwa to call me. Did she do that, or was she only interested in trying to get me to give her a good rating (she did ask me to do this). Or is the problem on Mandwa's side? Why is a defunct number still shown on the internet for Northgate branch? Do you know what it's like to try and deal with these issues during bereavement?