DISGUSTING - 2 WEEKS STILL WAITING!!

I have been trying to find a resolution from FNB but received only negative answers. i have been under administration for a long time and have had an account with FNB for years, I have a credit card which was fine until now, during this pandemic they have now decided they must downgraded my credit limit. I had just reimbursed the account and they deducted the money that was on my account. I have spoken to a consultant by the name of Natasha and she is adamant nothing can be done about this, Not even taking into consideration if I have any food etc. She said Valencia will call me but this has been going on since 30 April when this was done. No help at all, all I get is reference numbers and no help. No Supervisor or Manager has bothered to resolve this. all about passing the buck. I was given a number *** to call, but that number doesn't work at all and Natasha was aware of it!!! But they want business. So where do I go from now? Are they going to give my family and I food??