DISGUSTING

<p>I called in today because I have a R55.50 service fee on my account which I have never had before. After being on hold for nearly an hour I am told that it is part of the new pricin guide, after using my ten free debit order etc you get charged. I have printed off my statement and I don't see how you have reached that amount. I want a complete breakdown of which transactions have contributed to that service fee. I already pay a monthly fee now I must pay AGAIN just to use my own account.</p> <p>Then I get through to princess at online banking, terrible attitute, basically just said tough when I wanted to opt out from using the banking app to recieve otps. Are you guys paying for my data? why must I pay MORE to use your service once again!!! What if I have no data left? I do not think it is fair to force these serves onto clients and make them pay for it. Your greed has ruined your customer service and I no longer want to be a part of this ****.</p> <p> </p> <p>Please have someone from your cancellations department call me.</p>