Disgusted with the service

On 30 October 2015 I was offered a credit card from FNB as I am now a platinum card holder. The salesperson explained to me that I can also get a Garage card for only R25.00 ONCE OFF as I am only paying for the plastic of the card! After receiving my quotation and declaration forms - I noticed that it is a MONTHLY fee of R25.00 for the Garage card and NOT a once off fee. I then phoned FNB (after staying on the phone for 15 minutes to sort it out and to get to the right person to help me) afterwhich the initial sales man (Raymond) apologised and said it was a mistake from his side and he will sort it out and thus send me NEW and updated declaration / quotation forms to sign... It is now 3 days later AND I HAVE NOT RECEIVED ANY FORMS FROM FNB!!!! Also, I have been on the phone with different FNB employees (credit card dept / customer care / sales dept) and NO ONE could help me with the request - everyone kept on referring my call to other departments! After 22 minutes of being on the phone on MY ACCOUNT it still has not been solved as the phone just miraculously cut off! I expect FNB to phone ME BACK and stop wasting my time and my minutes to sort out a mistake they made!!!